Refund policy
Return & Refund Policy
Returns & Exchanges
Because every item in our shop is made to order, we do not accept returns or exchanges for reasons such as size, fit, or change of mind. Please double-check the size guide and product details before placing your order.
Damaged or Incorrect Items
If your order arrives misprinted, damaged, or defective, we’ve got you covered! Please contact us within 30 days of receiving your order with your order number and clear photos of the issue. We’ll quickly arrange a replacement or refund at no extra cost.
Lost Packages
If your package doesn’t arrive within the expected timeframe, reach out to us. We’ll work with our fulfillment partner to track it down and make it right.
How to Start a Return Claim
- Email us at shop.iconicinkco@gmail.com with the subject line: Return Request – Order #XXXX.
- Include a description of the issue and photos of the product.
- We’ll confirm next steps within 1–2 business days.
Non-Returnable Items
Since our products are custom-made, we cannot accept returns for; Wrong size ordered, or Buyer’s remorse (style, color preference, etc.)
Iconic Ink Co. is a creative apparel and design brand operated as a “doing business as” (DBA) of Divergent Enterprises Global, LLC, a registered business entity in the United States. Iconic Ink Co. designs original artwork and apparel, which are produced and fulfilled through trusted print-on-demand partners. (License #2025-001739493, Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, Contact email: Shop.iconicinkco@gmail.com)